Last Updated: Mar21, 2019
By accepting Services, you signify your acceptance of this policy. If you do not agree to this policy, please do not accepting our Services. Your continued use of Services following the posting of changes to this policy will be deemed your acceptance of those changes.
1. What information is being collected？
Personal Information means the information that relates to an identified or identifiable individual, which includes but not limited to name, gender, age, telephone number, email address, location, purchase and payment details, IP addresses
We may collect personal information you from you or other sources in a variety of ways, including, but not limited to, when you visit our Application, register on the Application, place an order, and in connection with other activities, services, features or resources we make available on our Application.
We do not collect or otherwise process Personal Information in any case about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, or any other information that may be deemed to be sensitive under EU General Data Protection Regulation(“GDPR”).
We may collect non-personal information about you whenever you interact with our applications. Non-personal information may include the language preferences, Device type, settings and software used, the type of computer and technical information about your means of connection to our Application, such as the operating system and the Internet service providers utilized and other similar information.
We may also use device identifiers, and other technologies on devices, applications, usage or other technical information for fraud prevention purposes.
2. How is the information collected?
We may obtain your information when you provide it to us across our Services, such as you register for applications membership or create an account on any part of the Services; receive promotional information by SMS text message; participate in surveys; perform search queries through the Services; contact us via email, telephone or by any other means; purchase a subscription, software license or product; or when you provide us with your business card, etc.
We may collect your information from third parties who provide it to us. This may include offline channels such as through telephone or direct mail efforts; from customers, vendors, suppliers, third parties, commercially available or publicly-available sources; third party affiliate network operators; referral sources; social network sites or services. If you use a third party connection or log-in to access the Services, create a membership or profile on any part of the Services, access our content or forward our content to another person, platform or service, we may also receive your username or email address for those third party services or other information available about you or collected from you on those services.
3. For what purposes do we process your personal information?
We process your personal information to operate, provide, and improve the Services that we offer to our customers. These purposes include:
– To provide services
We provide the Services to you from Ecoupons or its partners. We use your personal information to take and handle orders, deliver products and services, and communicate with you about orders, products, services, and promotional offers.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our application
– To improve services
Information you provide helps us respond to your customer service requests and support needs more efficiently. We may use feedback you provide to improve our products and services. We use your personal information to provide functionality, analyze performance, fix errors, and improve usability and effectiveness of Services.
– To process payments
We may use personal information you provide when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To run a promotion, contest, survey or other Site feature
To send personal information you agreed to receive about topics we think will be of interest to you.
– To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If you decide to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
– Comply with legal obligations.
In certain cases, we have a legal obligation to collect and process your personal information.
– Communicate with you.
We use your personal information to communicate with you in relation to Services via different channels (e.g., by phone, email, chat).
We use your personal information to display interest-based ads to you regarding the Services, upcoming promotions and other information that may be of interest to you, using the contact details that you have provided to us and always in compliance with applicable law. You may unsubscribe from our newsletter lists at any time by following the unsubscribe instructions included in every email we send. You may opt out of any telephone marketing by contacting us at the contact details. You may opt out of SMS messages by setting up the mobile devices. You can also text HELP for assistance, or contact Customer Service. You will not be charged by us for receiving or sending SMS messages.
–Fraud Prevention and Credit Risks.
We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers. We may also use scoring methods to assess and manage credit risks.
–Purposes for which we seek your consent.
We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.
4. Do we Share Your Personal Information?
We always do not sell, rent, or otherwise disclose your personal information to third parties for their marketing and advertising purposes without your consent. We attempt to minimize the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.
We hold your data and do not share it with any third parties other than set out below:
We may share your personal information with our business partners for providing Services for you.
Umeng Analytics : Our application uses Umeng Analytics to analyze how users interact with the application. This is fairly standard practice amongst application and we assure you nothing untoward is going on! It helps us keep track of the number of visitors to Latest Deals and spot popular deals and trends. We make every effort not to share any personal identifiable information with Umeng Analytics.
Google and Facebook: There may be a third-party login interface for Ecounpns on Google or Facebook, but these third-party login interfaces only give the feedback whether the login is successful, and we do not provide your personal information to these third parties.
Help Scout: If you have any question, you ask for our help via Contact Us on the application. Then we may share your email address and your name with Help Scout, and reply you through Help Scout.
Legal and regulatory authorities, upon request, or for the purposes of reporting any actual or suspected breach of applicable law or regulation;
Outside professional advisors (such as accountants, auditors, or lawyers), subject to binding contractual obligations of confidentiality;
Any relevant party, law enforcement agency or court, to the extent necessary for the establishment, exercise or defense of legal rights;
Any relevant party for the purposes of prevention, investigation, detection or prosecution of criminal offences or the execution of criminal penalties, including safeguarding against and the prevention of threats to public security;
Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.
5. How long we keep your personal information?
We take every reasonable step to ensure that your personal information is only processed for the minimum period necessary for the purposes set out in this Policy. The criteria for determining the duration for which we will keep your personal information are as follows: we will retain copies of your personal information in a form that permits identification only for as long as is necessary in connection with the purposes set out in this Policy, unless applicable law requires a longer retention period. Unless there is a specific legal requirement for us to keep the information, we plan to retain it for no longer than is necessary to fulfill a legitimate business need.
6. How secure is information about you?
We have implemented appropriate technical and organizational security measures designed to protect your User Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, unauthorized access, and other unlawful or unauthorized forms of processing, in accordance with applicable law. In certain instances we may use Secure Sockets Layer encryption and/or transfer certain User Information in a non-human readable format to provide protection. We follow the Payment Card Industry Data Security Standard when handling credit card data. We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
However, the internet is an open system, the transmission of information via the internet is not completely secure, so we cannot guarantee there will not be a breach, and we are not responsible for any breach of security or for the actions of any third parties. Certainly, we will do our best to implement reasonable measures to protect your information.
When a personal data breach has occurred, we will establish the likelihood and severity of the resulting risk to people’s rights and freedoms. If it’s likely that there will be a risk then we will notify the organization under the applicable law; if it’s unlikely then we don’t have to report it.
7. Data Accuracy and Data Minimization
We take every reasonable step to ensure that your information that we process is accurate and, where necessary, kept up to date, and any of your information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified.
We take every reasonable step to ensure that your information that we process is limited to the information reasonably necessary in connection with the purposes set out in this policy or as required to provide you services or access to the Services.
8. What choices do you have?
If you have any question or objection as to how we collect and process your personal information, please contact us. Many of our Services also include settings that provide you with options as to how your data are being used.
As discussed above, you can choose not to provide certain information but then you might not be able to take advantage of many of Services.
If you don't want to receive e-mail or other communication from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or your device.
If you don't want us to use personal information to display interest-based ads, please adjust your Advertising Preferences.
For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer as different devices may have different permission settings.
If you are an EU resident, you may have certain rights including: the right to object to provide or process your personal information to us; the right of access to your personal information; the right to request rectification of inaccuracies; the right to request the erasure, or restriction of processing of your Personal Information; the right to have your personal information transferred to another controller; the right to withdraw consent; and the right to lodge complaints with supervisory authorities. But we may require proof of or need to verify your identity before we can give effect to these rights.
9. Are children allowed to use Ecoupons Services?
Ecoupons Europe does not provide Services to children under 16 in EU. If you're under 16, you may use Ecoupons Services only with the involvement of a parent or guardian.